Tutoring Policy
Lesson Structure All tutoring lessons are conducted online and last 55 minutes.
Recurring Lessons Recurring lessons are scheduled weekly and billed monthly. At the start of each new month, lessons are scheduled for the first four weeks. Subscriptions will continue until written or verbal cancellation is provided.
Bundled and Single Lessons Bundled and single lessons do not recur. A minimum of 18 hours' notice is required if a student wishes to book a lesson. Punctuality and Attendance Timeliness is essential for effective learning. Students are expected to attend lessons promptly. If a student is more than 30 minutes late or fails to attend a lesson without prior notice, the lesson will be forfeited and no refunds or credits will be issued.
Rescheduling Policy Rescheduling of lessons is permitted up to 25% of the scheduled lessons per month. Students or their guardians must provide a minimum of 24 hours' notice to reschedule a lesson. Failure to give the required notice will result in forfeiture of the lesson with no refund or rescheduling. Rescheduled lessons must occur within 30 days of the originally scheduled lesson, or they are forfeited.
Cancellations Cancellations must be communicated via email or another written form at least 24 hours before the scheduled lesson. Lessons canceled with less than 24 hours’ notice will not be refunded or rescheduled.
Payment and Billing Payment for recurring lessons is billed monthly. Payments are due at the start of each month for the upcoming four weeks of lessons. Non-recurring and single lessons must be paid for at the time of booking. Payments are non-refundable, except under exceptional circumstances at the discretion of the tutor.
Liability While I strive to provide the best tutoring experience possible, I am not liable for a student's academic performance or outcomes. Progress depends on the student's engagement, consistency, and commitment to their studies.
Communication Clear communication is key. Any changes to scheduling, billing, or tutoring needs should be communicated promptly to avoid disruptions.
Confidentiality All personal information shared for the purpose of tutoring, including but not limited to academic performance and learning needs, will be kept confidential and only used in the context of providing tutoring services.
Parental/Guardian Involvement For students under the age of 18, parents or guardians must be involved in scheduling and billing decisions.
Modifications to Policy This policy is subject to change with prior notice. Any amendments will be communicated via email or written correspondence and will take effect at the start of the next billing cycle.
Agreement to Terms By scheduling and attending tutoring sessions, the student (or parent/guardian if applicable) agrees to abide by these terms.
